What is Ledger® Live?

Ledger® Live is the official application that connects your Ledger® hardware wallet to manage cryptocurrency accounts, install on-device apps, perform transactions, stake supported assets, and view portfolio balances. It ships as a cross-platform Desktop client (Windows, macOS, Linux) and mobile apps for Android and iOS. The security model places private key operations on the hardware device — Ledger® Live orchestrates and displays account data but never exposes private keys.

Download & install

Always download Ledger® Live from the official Ledger® website or trusted app stores. For Desktop, choose the installer matching your operating system; on mobile, install via Google Play or the App Store. After installing, follow the setup prompts and connect your Ledger® device via USB or Bluetooth (device-dependent).

Login & wallet access

Ledger® Live uses a local application password to protect the interface. To access accounts, plug in and unlock your Ledger® hardware (enter the PIN) and open the relevant coin app on the device when prompted. The app synchronizes account data and displays balances without exposing private keys.

Troubleshooting common login problems

When Ledger® Live login doesn't work, the root causes are typically environmental rather than credentials-based. Try these steps:

  • Reconnect your device and try another USB cable or port — damaged cables are a frequent culprit.
  • Restart Ledger® Live and the computer/device; disable VPN or overly restrictive antivirus temporarily.
  • Ensure the correct cryptocurrency app is open on your Ledger® device (e.g., open Ethereum app when accessing ETH accounts).
  • Update firmware on the device and update Ledger® Live to the latest version.

Errors: "Can't verify Ledger® wallet" & connection issues

"Can't verify Ledger® wallet" commonly means the device and Ledger® Live failed to handshake. Confirm device unlock, open the correct app, and accept any on-device connection prompts. For Bluetooth pairings, re-pair the device in your phone's Bluetooth settings and revoke old pairings before reconnecting.

Account recovery & 2FA considerations

Recovery on Ledger® revolves around the 24-word recovery phrase: keep it offline and secure. If you need to restore an account, initialize a compatible Ledger® device and choose "Restore from recovery phrase." Ledger® does not provide a centralized 2FA reset — hardware PIN and recovery phrase are the recovery mechanisms. If you lose both the device and the recovery phrase, funds cannot be recovered.

When Ledger® Live App is not working

If Ledger® Live App not working persists even after standard fixes, consult the Ledger® Help Center for official articles and follow their recommended diagnostic steps. Never share your recovery phrase, and beware of phishing sites offering "support." Ledger® will never ask for your 24-word phrase.

FAQ — what users search for

How do I download Ledger® Live safely?
Always use the official Ledger® website (or official app stores). Verify URLs and avoid third-party download mirrors.
Why is Ledger® Live not detecting my device?
Try a different cable/port, unlock the device, open the proper coin app on-device, and update firmware if prompted.
What does “Can't verify Ledger® wallet” mean?
It usually indicates a missing on-device confirmation or mismatch between app and device state—unlock and approve the connection on the hardware unit.
Can I reset Ledger® Live password or 2FA?
You can reset the Ledger® Live app password locally but hardware PIN and recovery phrase govern device-level access; there is no centralized 2FA reset.
How do I recover my account if I lose my Ledger®?
Use the 24-word recovery phrase to restore accounts on a replacement Ledger® device or compatible recovery tool. Without the phrase, recovery is not possible.
Disclaimer: Always access Ledger® through official links to ensure security. This guide is for informational purposes only.